Helpdesk, incident management, configuration database - IT resource management, troubleshooting, change management, FAQ, reporting, simple portal for users. ITIL ready. All this is covered by the iTop solution.
NO NEED TO LOOK ANY FURTHER
The best ITSM solution on the market. 100% open source, 100% web, 100% customizable.
Implementation and development
We will install the system (including servers) with all settings resulting from the analysis. We will develop extension modules according to your needs.
Ad-hoc consultation
Have you encountered a problem? Do you need quick help? Use our technical line where our trained consultants will help you with your problem. The service is billed by the hour.
Service and support
We provide SLA for your solution. Choose one of our service packages and leave everything else to us.
We'll help you turn itop on
easy administration user-friendly multifunctional
Who else but a certified partner and a team of professionals trained directly by the manufacturer? No more trial and error with us. We've been through many implementations, so we'll recommend the most suitable solution straight away. And if something can't be set up, we'll do develop it.
With us, iTop deployment is a piece of cake!
How do we move through time?
Are you considering iTop, or have you already started implementation? Contact us and we will help you. We'd be happy to demonstrate what we can do.
“Technology is nothing. What’s important is that you have faith in people, that they’re basically good and smart – and if you give them tools, they’ll do wonderful things with them. Tools are just tools. They either work, or they don’t work.”
— Steve Jobs —
everything you could wish for
Important features
Helpdesk
For the day-to-day management of service delivery activities. At multiple levels, in multiple teams, internally or externally.
Configuration database (CMDB)
From the electrical outlet to the business solution, the shared reference database is a tool for managing technical, organizational and human resources environments. Keep all resources under control.
Manageable workflow
The ticket lifecycle, or the list of tasks that need to be completed to achieve a process, can be set up to suit any organisation.
Change management
Monitoring changes in all systems, maintenance planning, prophylaxis planning, software update planning. All this will be under your full control. Simply view the impacts and prepare the user.
Problem management
To prevent incidents from recurring, the problem management module is an analyst tool that contributes to the pool of knowledge about common errors.
Incident management
Incident monitoring, automatic deployment via API/email, cascading and notifying all involved users.
Customizing
Each member of the IT team can define their own control screens with information that is important to them.
User portal
For standard users, there is a simple, user-friendly portal through which they enter and control their requests.
Complete CZ localization
We have prepared a complete translation of iTop into the Czech language.
news
What's new with us
We integrate ITSM solutions with Enterprise Architecture
The iTop solution is strong in linking servicedesk and CMDB – configuration database. We decided to take this “seeing in context” to the next level. That’s why we implemented a connection to Enterprise Architecture Management tools. In the case of the ArchiREPO product, this involves instantly displaying the impact analysis on a ticket and linking…
We become iTop partner for Central Europe
We have signed a partnership agreement with exclusive representation for the Czech and Slovak Republics and for the preparation of expansion of activities and partnership for Poland and Hungary. This brings with it not only access to the latest versions and development of iTop, a series of detailed training sessions for employees who, thanks to…
We are establishing a dedicated company specializing in iTop
With the increasing number of implementations, we have decided to create a separate entity that will bring together trained professionals for the proper deployment of iTop and everything related to the implementation. In addition to iTop Experts – trained directly from Combodo, we also have people with PRINCE certification for project management, ITIL for proper…
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involvement
days on the market
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Implementations
the satisfaction of our clients is very important to us
Satisfied customers
It's best way to try everything yourself
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